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Questions
Q: Are you an authorized breast pump dealer?
A: Yes, we are an authorized Medela® and Ameda® breast pump dealer. You may verify this information by calling Medela® at-1-800-633-3528 or Ameda® at 1-877-99-AMEDA.
Q: Are these new breast pumps?
A: Yes, we only sell brand new factory sealed breast pumps.
Q: Should I purchase a used breast pump?
A: NO! Pump In Style, Swing, Freestyle, Single Deluxe and Harmony are single user products. Use by more than one person may present a health risk, performance questions and voids the warranty. Purchasing parts for a pump that been shared/used by another person is not recommended and voids the product warranty.
Q: Why do you sell your pumps at such low prices?
A: As nurses, our goal is to provide breast pumps at prices that families can afford, so that they will choose breast milk as the primary source of nutrition for their babies.
Q: When will my order be shipped?
A: Order will be shipped with 2 - 3 business days. If, shipping will be delayed due to weather or other issues you will be notified via email.
Q: When should I expect my order to arrive?
A: Your order should arrive within approximately 4-7 business days. Some order may take 7-10 business days to arrive especially during holiday periods.
Q: Which shipping carrier do you use?
A: We primarily use UPS Ground and USPS Priority. Carrier choice is at the discretion of the Away Baby Essentials staff.
Q: Where do you ship for free?
A: All orders over $100 ship for free to the 48 continental US states. The free shipping offer excludes Breast Pump Rentals.
Q: I want to cancel my order?
A: Once you receive a UPS tracking number, you will be charged $5 for any cancellation if the order has not been shipped. If your order has already been shipped you will be charged a 20% restocking fee which will be deducted from your refund.
Q: How do I try on a nursing bra?
A: You must wear nursing pads to prevent staining and breast milk from contacting the materials. Gently unpeel the seal (with your hands only), and open the flaps. DO NOT DAMAGE THE CLOTHES HANGER function on the packaging. DO NOT USE SCISSORS TO OPEN THE PACKAGING. Return bra to package folded in the same manner it was received.
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